Payments, Shipping & Returns
Shipping
We work really hard to get your orders to you in a timely manner however sometimes there are delays out of our control which can occur. These can be on special orders or if an item is out of stock with us and we need to order from the supplier. Please allow 7-14 days for these items.
Custom orders can sometimes take 4-8 weeks depending on what they are and where they are coming from. We endevour to keep you up to date throughout the order process.
Payment Processing
Euro Horseware accepts payments by credit card, Paypal and direct deposit, AfterPay, Zippay. Applepay, American Express. You can select your payment option on the checkout page. No goods shall be sent until payment has cleared.
Privacy Policy
We understand how important your privacy is and we will not disclose your name, address or any of your personal details to third parties for marketing purposes, unless we have your permission. If you agree to receive our newsletter, we will contact you regarding special offers, new products and new articles and news. You may opt out of receiving information at any time.
Customs, Duties and Taxes
When ordering products to be delivered outside Australia, you are responsible for ensuring that the goods of your order can be lawfully imported to the destination country. You are the importer of record and must comply with all laws and regulations of the destination country. Your orders may be subject to import costs such as customs, duties and taxes. You are responsible for the payment of any such costs (which may be in addition to the stated purchase price for such goods on the website).
Coupons and Discounts
Euro Horsewares discretion may from time to time provide discount coupons to existing and/or new customers.
Coupons can only be used towards the payment of products on our website and are not applicable towards delivery costs unless otherwise stated on the terms of the coupon.
Where a coupon is used towards the payment of a product (or products) there may be an outstanding balance due on the product; and in such case the balance must be paid in full before the product will be shipped.
Coupons cannot be used in conjunction with any other coupon or discount offer.
Returns
Standard products can be returned within a 30 day period. We recommend you send the products with a guaranteed service, as we can not be responsible for any items that are lost.
The following items are not returnable:
- Special orders of non stock products
- Made to measure items
- Personalised / custom made items
Return Conditions
Items must be received at Euro Horseware within 30 days (from the receipt of parcel).
Buyer is responsible for all shipping costs; therefore initial shipping costs will not be refunded (unless the return is a result of our error).
Items must be in re-sellable condition at the full RRP including product packaging (to the discretion of the Euro Horseware Team). If the item is not re-sellable at the full RRP a refund will not be given.
If item does not meet re-sellable conditions then it will be returned to the customer, at the expense of the customer.
All goods must be in original condition with all labels and swing tags attached and in original packaging to be considered resellable.
Returned items that are dirty or have horse hair on them will not be accepted and will be returned to the customer, at the expense of the customer.